Technical Customer Success Manager

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N-Drip is on a mission to save water resources while supporting agriculture around the world. Our disruptive solutions enable sustainable farming and an efficient water-energy-food cycle.

As we continue to expand, we are looking for quality people to join our global-based teams and help us lead the change in agriculture in the US, Israel, India, Europe, and Australia.

Main Responsibilities

• System monitoring: Track alerts and monitor ongoing problems on the fields.
• Onboarding: Onboarding new clients and ensuring they have a smooth experience with N-Drip Connect. This includes conducting training sessions, providing technical support, and helping clients set up and customize their accounts.
• User Retention and App Optimization: Ensure that our web and mobile decision support system is up-to-date and providing the best possible value to farmers. Work with the agronomic team to gather data from the field, ensure that the system is optimized to provide the most relevant insights, and that any necessary updates are made in a timely manner. Being responsible for user retention by identifying opportunities for clients to get the most value out of N-Drip Connect, and ensuring they continue to use the product over time.
• Team Management and Project Tracking: Directly manage and lead a small team of Connect Technicians, Collaborate internally with different teams to prioritize project installation, system fixes, and data analysis.

Send us your resume!